Return Policy

Returns & Exchanges Policy

You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original tag. Mail-in returns will be processed within 10 days of receipt. Please allow 5-7 days for return to process.

  • Merchandise and exchanges will only be accepted on merchandise purchased at
  •  Items can be returned within 30 days of purchase. Regular Priced Christmas gifts have until Jan 30th.
  •  All Sale items purchased are final. No Returns allowed.
  •  Please have your email address and order number ready to initiate a return

    Click here to reach our Return Center


    All returns should be mailed to

    Music Box Inc
    Returns Department
    160 Thames Street
    Newport, Rhode Island 02840
    United States